Returns Policy

Returns.

If more than 14 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

Important: The responsibility to ensure the correct size is solely the customer's. It is recommended to check the jewelry size carefully before placing the order. Returns or exchanges due to a sizing error will not be accepted.

To be eligible for a return, your item must be unused and in the same condition that you received it. The item must be in its original packaging.

Certain types of goods are exempt from being returned. Therefore, the following cannot be returned:

• Custom-made jewelry

• Used jewelry

• Personal or hygiene items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer or supplier.

In some cases, only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error

• Any item that is returned more than 14 days after purchase will not be accepted

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and update you on the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account, then contact your credit card company or bank. If you still have not received your refund, please contact us at: jewelluxemarket@gmail.com.

Sale or discounted items:

Only regular priced items may be refunded; sale or discounted items cannot be returned.

Exchanges:

We only replace items if they are defective. Please contact us at jewelluxemarket@gmail.com

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift, the refund will be issued to the gift giver.

Shipping:

You should mail your return to: Kinneret Street, Ashdod, Southern District, 7777306, Israel.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

The JEWELLUXE™ Team