Returns Policy

Returns

If more than 14 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

Important: The customer is solely responsible for ensuring the correct size. It is recommended to carefully check the jewelry size before placing an order. Returns or exchanges due to incorrect sizing will not be accepted.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Certain types of goods are exempt from being returned. Therefore, the following cannot be returned:

• Custom-made jewelry

• Used jewelry

• Personal or hygienic items

To complete your return, we require a receipt or proof of purchase. Do not send your purchase back to the supplier or manufacturer.

In certain situations, only partial refunds are granted:

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error

• Any item returned more than 14 days after delivery

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will inform you if your refund is approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days.

Late or missing refunds:

If you haven’t received a refund yet, check your bank account again, then contact your credit card company and your bank. If the problem persists, please contact us at jewelluxemarket@gmail.com.

Sale or discounted items:

Sale or discounted items cannot be refunded.

Exchanges:

We only replace items if they are defective. Please contact us at jewelluxemarket@gmail.com.

Gifts:

If the item was marked as a gift and shipped directly to you, you’ll receive a gift voucher for the value of your return. If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping:

You should mail your return to the following address: Kinor Street Ashdod, Southern District, 7777306, Israel.

Shipping costs for returning your item are your responsibility and are non-refundable. Shipping costs will be deducted from your refund amount if a refund is issued.

The time it may take for your exchanged product to reach you may vary depending on your shipping location.

For items over 75€, consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost returns.

The JEWELLUXE™ Team